FAQ

Frequently Asked Questions

1. What sets your products apart from others in the market?

At Skin Moisture Organic, we prioritize quality, safety, and sustainability. Our products are crafted using clean, organic ingredients, free from harmful chemicals and toxins. They are specially formulated to be gentle on sensitive skin. 

2. Are your products cruelty-free?

Absolutely! We're committed to animal welfare and proud to say that all our products are cruelty-free. We never test on animals, and we work with suppliers who share our ethical standards.

3. Do your products contain artificial fragrances or synthetic additives?

No, they don't. Our commitment to clean skincare means our products are free from artificial fragrances, synthetic additives, and harsh chemicals. 

4. Can your products be used on extremely sensitive skin?

Yes, they can. We understand that sensitive skin needs extra care, which is why our products are specifically designed to be gentle and safe for sensitive skin types.

5. Do you offer a satisfaction guarantee or return policy?

Please check our policy page [Returns & Refunds] for detailed information.

6. Are your products suitable for all skin types?

While our products are designed with sensitive skin in mind, they can be beneficial for various skin types. However, it's essential to perform a patch test before using any new skincare product to ensure compatibility with your skin.

7. How do I place an order on your website?

Ordering from Skin Moisture Organic is easy! Simply browse our online store, select the products you'd like to purchase, add them to your cart, and proceed to checkout. We also provide bundle options. You can choose your preferred payment method and complete your order securely.

8. What payment options do you accept?

We accept a variety of payment methods, including major credit and debit cards, Shop pay (pay in installments), Apple pay. You can find more details during the checkout process.

9. Do you offer international shipping?

At this time, we offer shipping in the United States. 

10. How can I get in touch with your customer support team?

If you have any questions, concerns, or require assistance, please visit our Contact Us page, email skinmoistureteam@gmail.com. On the Contact Us page view the multiple ways to get in touch with our friendly and knowledgeable customer support team.

11. Are your products suitable for pregnant or nursing women?

While our products are clean and gentle, we recommend consulting with your healthcare provider before using any new skincare products during pregnancy or while nursing.

Please don't hesitate to reach out if you have any more questions or require further assistance. We're here to provide the best support for your skincare journey.

12. Shipping Policy

Effective Date: 10/1/2023

1. Shipping Information

We are delighted to offer shipping services for our skincare products to customers within the United States. When you make a purchase from Skin Moisture Organic, please review the following shipping policy to understand our procedures, timelines, and terms.

2. Order Processing Time, Including Holidays

At Skin Moisture Organic, we're dedicated to providing you with exceptional service and ensuring that your orders are processed and shipped as efficiently as possible. However, during holidays and periods of high order volume, our processing times may be slightly extended. We appreciate your understanding and want to keep you informed:

    • Normal Processing Time: Orders are typically processed within 3-7 business days (excluding weekends and holidays) after payment confirmation.

    • Holiday Processing Time: During holiday seasons or special promotions, order processing times may be longer due to a higher volume of orders. We work diligently to process and ship your orders as quickly as possible but please be prepared for potential delays.

    We want to assure you that we are committed to delivering your products as promptly as we can while maintaining our high standards of quality and care. If you have specific questions about order processing times during holidays or high-volume periods, please feel free to contact our support team at skinmoistureteam@gmail.com

    We appreciate your patience and thank you for choosing Skin Moisture Organic for your skincare needs.

    3. Shipping Carriers

  • We use reputable shipping carriers such as DSL, USPS, FEDX  to ensure the safe and timely delivery of your orders.

4. Shipping Options

  • We offer various shipping options, including standard and expedited shipping. Shipping costs and delivery times may vary depending on your selected option.

5. Shipping Costs

  • Shipping costs are calculated based on the weight, size, and destination of your order. You can view the shipping cost during the checkout process before completing your purchase.

6. Estimated Delivery Times

  • Estimated delivery times vary based on your location, chosen shipping option, and carrier. Please note that delivery times may be affected by factors beyond our control, such as weather, carrier delays, or holidays.

7. Tracking Information

  • Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the status and delivery of your order.

8. Shipping to Alaska, Hawaii, and U.S. Territories

  • Additional shipping charges may apply for orders shipped to Alaska, Hawaii, and U.S. territories. These charges will be displayed during the checkout process.

9. International Shipping

  • Currently, we only ship to addresses within the United States. We do not offer international shipping at this time.

10. Shipping Damage

  • While we take every precaution to ensure that your order arrives in perfect condition, sometimes damage may occur during transit. If your product arrives damaged, please contact us immediately at skinmoistureteam@gmail.com with photographs of the damaged item and packaging. We will work with you to resolve the issue promptly.

11. Melted Body Butter

  • During hot weather, body butter products may melt in transit. If you receive melted body butter, leave it on a counter away from the sun for a few hours to solidify. The quality and effectiveness of the product are not affected by melting.

12. Taxes

  • Sales tax may apply to your order based on your shipping address and local tax laws. The applicable tax amount will be calculated during the checkout process and added to your order total.

13. Contact Information

If you have any questions or concerns about our Shipping Policy, please contact our support team at skinmoistureteam@gmail.com

13. Refund Policy

Return Policy:

At Skin Moisture Organic E-Commerce Store, your satisfaction is our priority. We want you to love our products as much as we do. If, for any reason, you are not completely satisfied with your purchase, please review our return policy below.

Returns and Exchanges:

  1. Damaged Products: If your skincare products arrive damaged during the shipping process with the carrier, please contact us within 7 days of receiving your order. We will gladly do our best to assure your satisfaction or a discount on your next order.

  2. Non-Damaged Products: Unfortunately, due to the nature of skincare products, we are unable to accept returns or exchanges for items that have been opened or used. Please make your selections carefully, and if you have any questions about our products, feel free to reach out to our customer support team before making your purchase via email or company contact.

How to Initiate a Return or Exchange for Damaged Products:

  • Contact our customer support team at skinmoistureteam@gmail.com or 561-593-1038 within 7 days of receiving your damaged items.
  • Provide your order number and details of the damaged product(s).
  • We may request photographs of the damaged items and the packaging for verification purposes.

No Refund Policy:

For non-damaged items, we do not offer refunds. We encourage you to thoroughly research our products, read product descriptions, and reach out to our customer support team with any questions before making a purchase. We take great pride in the quality of our products and are confident that you will enjoy using them as part of your skincare routine.

We appreciate your understanding of our return policy. Your satisfaction is essential to us, and we are here to assist you with any concerns or issues you may encounter.

If you have any questions or need further assistance, please do not hesitate to contact our customer support team at skinmoistureteam@gmail.com or 561-593-1038. We are here to ensure you have a positive shopping experience with us.

Thank you for choosing Skin Moisture Organic for your skincare needs.

Skin Moisture Organic 

skinmoistureteam@gmail.com 

561-593-1038 

@2023

14. Term of Service

Effective Date: 10/1/2023

1. Agreement to Terms

Welcome to Skin Moisture Organic ("we," "our," or "us"). By accessing or using our website, www.skinmoistureorganic.com, or purchasing products from us, you agree to comply with and be bound by these Terms of Service ("TOS"). If you do not agree to these terms, please do not use our website or make a purchase.

2. Product Information

We strive to provide accurate information about our skincare products, including descriptions, ingredients, and usage guidelines. However, we do not guarantee the accuracy, completeness, or timeliness of any product information on our website. The information provided is for general informational purposes only and should not be considered professional advice. You should always consult with a healthcare professional before using our products, especially if you have specific skincare concerns or conditions.

3. Ordering and Payment

By placing an order on our website, you agree to provide accurate and complete information, including billing and shipping details. You also authorize us to charge the provided payment method for the total order amount, including product cost, taxes, shipping fees, and any additional charges.

4. Shipping and Returns

Our shipping and returns policy can be found under Shipping and Returns Policy, Please review this policy for detailed information on shipping rates, delivery times, and return procedures.

5. Privacy and Security

We are committed to protecting your privacy and the security of your personal information. Our privacy policy, explains how we collect, use, and protect your information when you visit our website or make a purchase. By using our website, you consent to the collection and use of your information as described in our privacy policy.

6. Intellectual Property

All content on our website, including text, images, logos, and product designs, is protected by copyright and other intellectual property laws. You may not use, reproduce, distribute, or modify our content without our written permission.

7. Limitation of Liability

We are not liable for any damages or losses arising from your use of our website or products, including but not limited to direct, indirect, incidental, consequential, or punitive damages. You agree to use our products and website at your own risk.

8. Changes to TOS

We reserve the right to update or modify these TOS at any time without prior notice. The revised TOS will be effective immediately upon posting on our website. It is your responsibility to review the TOS periodically for changes.

9. Governing Law

These TOS are governed by and construed in accordance with the laws of United States. Any disputes arising from or related to these TOS will be subject to the exclusive jurisdiction of the courts in United States.

10. Contact Information

If you have any questions or concerns about these TOS, please contact us at skinmoistureteam@gmail.com

15. Refund Policy

Return Policy:

At Skin Moisture Organic E-Commerce Store, your satisfaction is our priority. We want you to love our products as much as we do. If, for any reason, you are not completely satisfied with your purchase, please review our return policy below.

Returns and Exchanges:

  1. Damaged Products: If your skincare products arrive damaged during the shipping process with the carrier, please contact us within 7 days of receiving your order. We will gladly do our best to assure your satisfaction or a discount on your next order.

  2. Non-Damaged Products: Unfortunately, due to the nature of skincare products, we are unable to accept returns or exchanges for items that have been opened or used. Please make your selections carefully, and if you have any questions about our products, feel free to reach out to our customer support team before making your purchase via email or company contact.

How to Initiate a Return or Exchange for Damaged Products:

  • Contact our customer support team at skinmoistureteam@gmail.com or 561-593-1038 within 7 days of receiving your damaged items.
  • Provide your order number and details of the damaged product(s).
  • We may request photographs of the damaged items and the packaging for verification purposes.

No Refund Policy:

For non-damaged items, we do not offer refunds. We encourage you to thoroughly research our products, read product descriptions, and reach out to our customer support team with any questions before making a purchase. We take great pride in the quality of our products and are confident that you will enjoy using them as part of your skincare routine.

We appreciate your understanding of our return policy. Your satisfaction is essential to us, and we are here to assist you with any concerns or issues you may encounter.

If you have any questions or need further assistance, please do not hesitate to contact our customer support team at skinmoistureteam@gmail.com or 561-593-1038. We are here to ensure you have a positive shopping experience with us.

Thank you for choosing Skin Moisture Organic for your skincare needs.

Skin Moisture Organic 

skinmoistureteam@gmail.com 

561-593-1038 

@2023